TECHNICAL OWNERSHIP TRANSFER
We take over.
We sustain.
We move it forward.
We take over technical responsibility for large enterprises' critical software products and solution areas. From maintenance to new development, from adjacent projects to the services you deliver to your own customers, we carry their continuity — and we shape scope, working model and service levels together with you. The product stays yours; responsibility passes to us.
WHAT WE DO
We take over responsibility, and shape it around your needs.
Every enterprise has software that is critical to the business and needs constant attention. Over time the team that built it changes, suppliers change hands, priorities shift. The product keeps running — but someone has to own it entirely, make changes to it with confidence and plan its future.
This is exactly where Serwizer steps in. We take over technical responsibility for the solution and usage areas we define together. After the handover, everything that happens in that area — defects, outages, new requests, regulatory changes, adjacent projects, your customers' demands — is our responsibility. You talk to a single point of contact; we carry the continuity.
Every enterprise's needs differ, and the model takes shape accordingly. You can start with maintenance and support only, get to know us through a single adjacent project, or hand over the entire product. You can ask us to work alongside your own team, or leave the area to us entirely. Your existing technology, tools and processes are our starting point; we work with them and move them forward together, whenever you choose.
WITHIN CONTINUITY SUPPORT
What do we do after the handover?
In every area we take over, continuity takes one or more of these four forms, depending on your needs. The forms evolve into one another: a relationship that begins with maintenance can grow to cover the entire product.
- 01
We take over the product entirely
The product's entire technical lifecycle passes to us: code, architecture, infrastructure, release management, security, performance and the development roadmap. The product stays yours; its technical responsibility is ours.
Product takeover - 02
We deliver adjacent projects
New needs that emerge around the area we own — integrations, modules, new channels, reporting, automation — are built from scratch by the team that already knows the product, under the same responsibility.
Adjacent projects - 03
We take over maintenance and support
Incident management, outage response, security patches, version upgrades and small improvements. At service levels we define together, in line with your industry's standards.
Maintenance and support takeover - 04
We serve your customers' customers
We run the projects for the solutions you deliver to your own customers on your behalf, or support them together with you. Your customer sees you; we work behind the scenes.
Serving your customers
AN ADAPTABLE MODEL
We build the model around you.
Three axes give every enterprise a different arrangement. Change your choices and watch the takeover plan take shape.
Your takeover plan
SOUND FAMILIAR?
We're at your side at any of these starting points.
- 01The supplier relationship for the product is ending or changing.
- 02The person who knows the product best is leaving or moving to a new role.
- 03Your internal team is turning to new priorities; you're looking for a partner to own the existing product.
- 04You deliver the product to your customers; the installation, development and support load is growing.
- 05You want a team that will manage technical debt in a planned way and change the product with confidence.
- 06You want a single responsible party in an area where several suppliers work.
- 07The project is complete; you're looking for a permanent owner for the product's next life.
- 08You want an arrangement that continuously meets audit, compliance and security requirements.
SERWIZER CONTINUITY MODEL
A takeover happens by method, not in a moment.
- 01
Discovery
Which product, which area, which boundaries. We define the scope of responsibility, the stakeholders and the expectations together.
- 02
Diagnosis
Code, architecture, infrastructure, documentation, dependencies and risks. We lay out the real condition of what we are taking over and build the handover plan on it.
- 03
Handover
Knowledge transfer, access, processes, communication lines. We manage an overlapping transition period with the current team or supplier and close every step together with you.
- 04
Continuity
Stable operation, service levels, regular reporting and a development roadmap. Responsibility is now ours; you focus on outcomes.
WHY SERWIZER
We take responsibility. We adapt to your needs.
- 01
One point of contact.
Everything that happens in the area we own has a single responsible party: us. Every matter comes to the same door and is answered from the same door; as boundaries change, we update the scope together.
- 02
Technology-agnostic.
Whatever language or platform the product is written in, we work with its existing technology. We add modernization to the roadmap whenever you choose, at your pace.
- 03
Industry-grade compliance.
We work in line with the security, access and audit requirements of the defense, telecommunications and banking industries; we define service levels together, to your industry's standard.
- 04
Documented knowledge.
We keep everything we take over written, current and transferable. Knowledge always stays in your organization's hands.
- 05
A flexible commercial model.
We set up a working arrangement that takes shape together, according to the scope of responsibility and the form of continuity, and is updated as needs change.
COMPLIANCE
We work in line with the security, confidentiality and audit standards of the defense, telecommunications and banking industries. We define service levels together with you, according to your needs.
LET'S START
If there's a product you want us to own, let's talk.
In the first conversation we listen to the product, the scope and your expectations. Then we describe, concretely, how the takeover would take shape for you.
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