SERVICE AREA · 04

Your customer sees you. We work behind the scenes.

If you deliver a product or solution to your own customers, we also carry the technical side of the commitments you make to them: installation and customization projects, customer-specific development, integrations, second and third-line support, meeting service levels. Your customer talks to you, sees your service levels, knows your brand. The technical responsibility behind those commitments is ours.

Service areas

Scope

Customer-specific installation, customization and configuration projects
Development and integration according to customer requests
Second and third-line technical support
Meeting the technical side of customer service levels
Release and configuration management across multiple customer installations
Customer-facing technical documentation and training materials

You decide the working model

01We run it on your behalf. We carry the project and the support end to end; your customer sees you.
02We run it together with you. Your team faces the customer; we carry the technical responsibility behind the scenes.
03We set up a mixed arrangement. Some customers or some service layers stay with you, others are ours; we draw the boundaries together.

Typical starting points

01Your solution's customer base is growing; you want every new installation done to the same quality, in a repeatable way.
02You're looking for the technical capacity to reliably meet the service levels you give your customers.
03The team that built the solution has changed; you want the commitments made to customers to continue without interruption.

Confidentiality and boundaries

We protect your relationship with your customer. You decide in what capacity we appear; your customers' data is managed according to your own and your industry's confidentiality rules.

All service areas

LET'S START

If there's a product you want us to own, let's talk.

In the first conversation we listen to the product, the scope and your expectations. Then we describe, concretely, how the takeover would take shape for you.