SERVICE AREA · 03

We take on maintenance as the product's responsibility.

For us, maintenance and support is the responsibility of keeping the area we own running. We monitor, anticipate, respond and bring every incident to a permanent resolution. Everything we learn about the product is recorded in the knowledge base, so that a recurring problem is replaced by a lasting improvement.

Service areas

Scope

Incident and defect management: logging, classification, response, root-cause analysis, permanent resolution
Outage response and recovery
Security patches and vulnerability remediation
Version, platform and dependency updates
Monitoring, alerting and capacity tracking
Small improvements and configuration changes
Regular maintenance windows and planned work
Updating the knowledge base with every incident

We design service levels together

We define response and resolution targets together, according to the product's criticality, hours of use and your industry's requirements. We work in line with the security, access and audit-trail standards of the defense, telecommunications and banking industries.

For those who want to start with maintenance

Many relationships begin with a maintenance and support takeover. As we get to know the product, the scope expands by your decision: adjacent projects are added, the entire product is taken over. Starting with maintenance is a safe first step toward the rest of the responsibility.

Typical starting points

01The current maintenance contract is ending; you want to set up a new arrangement.
02You prefer your internal team to spend its time on new work, and to leave maintenance to a reliable partner.
03You want maintenance to run in a recorded, measurable and resolution-focused way.

All service areas

LET'S START

If there's a product you want us to own, let's talk.

In the first conversation we listen to the product, the scope and your expectations. Then we describe, concretely, how the takeover would take shape for you.